Frequently Asked Questions
Everything you need to know about your Stone Glacier gear and orders.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your gear ships, we will send a tracking link so you can monitor its progress in real-time.
What is your return policy?
We offer a 30-day return window for items in new, unworn condition with original tags attached. Returns are processed within 5-7 business days of receipt at our warehouse.
Do you offer international shipping?
Yes, we ship our technical apparel and gear worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my Stone Glacier technical apparel?
To maintain performance, we recommend machine washing in cold water with a technical detergent and hanging to dry. Avoid bleach and fabric softeners which can damage fabric membranes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Stone Glacier products are backed by a limited lifetime warranty against defects in materials and workmanship to ensure your gear performs when it matters most.